Exciting Updates Coming to Serenity Holistic Health!
You asked- we listened.
Our amazing clients let us know that our online booking system wasn’t quite working for them, so we’re making some changes!
What you need to know:
Beginning August 15th Serenity Holistic Health will be using Jane App to handle all of our scheduling, online bookings, and payment processing. Jane will replace the current software (Mindbody Online) in an effort to enhance the experience of both our practitioners and our clients. This will have a small, temporary impact in the following ways:
For security reasons, all of our stored credit cards cannot be transferred to the new system. Therefore, if you pay by card please bring it with you to your next visit after August 15.
In efforts to keep important finances in our small business and out of major credit card corporations, we are asking clients to manually swipe their credit card each visit. Cash or checks are also graciously accepted. Stored credit cards will only be used on an as-needed basis.
Since everything is going digital, we are asking all clients to fill out new digital paperwork prior to their first visit after August 14, which you will receive via email. The paperwork can be completed from a smartphone, tablet, or computer.
The link to our online booking site will still be located in the same location on our website but will take you to a new, easier to navigate site. You can also always call or email us to schedule. If you encounter any challenges with this please reach out to us at (708) 848-4626.
We have also made some exciting updates to our services and pricing. We are thrilled that Colleen Kurtz, LCSW, FNTP will now be offering 1, 3, and 6 month Nutritional Therapy packages as well as Nutrition Focused-Psychotherapy.
We also ask that you review our late cancellation / no-show policy, which will be automatically enforced:
“Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a late-cancellation fee of $50.” Thank you for understanding that our time is valuable.
Thank you for your patience in this necessary and exciting process so that we may continue to offer you the best patient-centered care possible.
The Serenity Holistic Health Team