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LATE CANCELLATION/NO-SHOW POLICY

 

When you book an appointment with Serenity Holistic Health, you will be required to complete Intake paperwork as well as sign consents for services as well as policies for cancellation and payments. We take pride in the care we provide our patients and deeply appreciate your choosing us for your health care. As such, we ask that you in turn respect the time set aside for you with our Practioners and make the following requests:

  • Complete all Intake forms a minimum of 24 hours prior to the initial appointment, 48 hours prior to Naturopathic appointments.

  • Arrive 5-10 minutes prior to scheduled appointments to ensure you, as our patient, will receive the full therapeutic benefits from a full session. Each appointment includes time for transitions, discussions with the Practitioner to clarify treatment plans, and treatment itself. 

  • If an extenuating circumstance arises where a Practitioner cannot provide a patient’s scheduled service, we will ensure every effort to mutually resolve it with our patients.

  • We understand your schedule may change. In the event you need to cancel a scheduled appointment, contact us no less than 24 hours prior to your appointment through our online booking page, calling our office (708-848-4626) or emailing us at info@serenityoakpark.com. There is no cancellation fee if you contact our office at least 24 hours prior to your scheduled appointment. Same day appointment cancellations, missed appointments, or reschedules, will be subject to a fee up to 100% of your scheduled appointment service.

If you choose to book any service or appointment with Serenity Holistic Health, it is an acknowledgment of this policy.

 

In Health,

The Serenity Holistic Health Team

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