Serenity Holistic Health & our practitioners value our patients, we take pride in the care we provide & our patients for choosing us! This includes respecting the time our patients take to be at Serenity Holistic Health with us.

 

If an extenuating circumstance arises where a practitioner cannot provide a patient’s scheduled service, we will ensure our every effort to mutually resolve this issue with our patient.

 

We request our patients arrive 5 - 10 minutes before their scheduled appointments & complete all of our online forms prior to their appointment. This ensures you, as our patient, will receive the therapeutic benefits from a full session.

 

We understand your schedule may change! You can cancel a scheduled appointment through our online booking page, or contacting our office by phone or office email. There is no cancellation fee if you contact our office in no less than 24 hours of your scheduled appointment.

 

Same day appointment cancellations or reschedules will be subjected to a fee penalty.

 

You will be charged up to 100% of your scheduled appointment fee if you cancel or reschedule within 24 hours of your scheduled appointment time. 

 

You will be charged 100% of your scheduled appointment fee if you do not notify our office of your cancellation or miss your appointment.

 

If you choose to book any service or appointment with Serenity Holistic Health, it is an acknowledgment of this policy.